Protect and Grow Your Best Clients By Delivering Exceptional Service
In a world where clients frequently change law firms, where insufficient communication and poor service is often the main reason lawyers are fired, and where client focus is a key factor for getting on the short-list, often THE major differentiator among otherwise interchangeable lawyers is their ability to provide superior service. True masters of client service know how to build strong relationships, offer exceptional value, demonstrate extraordinary responsiveness, anticipate needs, and become one with a client’s business.
While every lawyer should be highly attentive to client needs, the truth is, service is as varied as the number of lawyers in a firm. It is like any bell curve: some are great, a large majority could improve if they were better trained and managed, and some (sigh) will never get it at all.
The Five Pillars of Client Service training program is designed to show participants how to take client-focused behavior to the next level. These action-oriented sessions demystify the process of becoming trusted advisors by demonstrating practical techniques for building a loyal following of clients and referral sources. The program delivers valuable tips to partners, associates, and staff, and it can be customized and integrated to align with your goals and existing initiatives. During these two hour interactive workshops, your lawyers will:
- Develop a framework for understanding the scope of what it means to deliver exceptional service;
- Learn industry-wide success stories;
- Identify scores of immediately usable tactical approaches;
- Share their personal secrets of success; and
- Through facilitated dialogue and brainstorming, develop a list of personal and firm-wide best practices.