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The Five Pillars of Client Service It should be the obligation of every lawyer to provide superior service. The challenge is that variations in personal standards are as numerous as the lawyers in your firm. Additionally, many just don’t understand how to stand out in the minds of those they seek to impress. The Five Pillars of Client Service program demystifies the process of becoming trusted advisors by demonstrating extremely practical techniques lawyers at every level can use for building a loyal following of clients and referral sources. The program resonates with your most senior partners as well as with summer associates, and it can be customized and integrated to align with the specific goals of your firm. During these two hour interactive workshops, your lawyers will:
"David presented a program for our lateral attorneys on "Mastering the Art of Client Service." He was easy to work with and did a great job of customizing the program to our needs. David's presentation was impressive and to the point. Participants reported that David made them enthusiastic about keeping on top of client relationships."
Copyright © 2011 David Freeman Consulting Group LLC.
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